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California Lifeline Changes

The California LifeLine Program (California LifeLine) has the following limitation on consumers requesting the California LifeLine discounts for phone services. This limitation was created to comply with Assembly Bill 2570, authored by State Assembly Member Bill Quirk, which became state law in Public Utilities Code Section 878.5. Please go to http://leginfo.legislature.ca.gov/faces/codes.xhtml,https://a20.asmdc.org/, and http://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=201520160AB2570 to learn more.

30 Day Waiting Period for an Enrollment Request for the California LifeLine Discounts for Cell Phone Service
When you submit an enrollment request to receive the California LifeLine discounts for cell phone service you have to wait up to 30 days to submit another enrollment request. You CANNOT have multiple enrollment requests for the California LifeLine discounts for cell phone service going at the same time. The 30-day waiting period ends when either 1) the California LifeLine Administrator sends the final eligibility decision, 2) the enrollment request is cancelled, or 3) the 30 days have passed since the enrollment request, whichever occurs first. After the 30-day clock stops, you may then submit another enrollment request for the California LifeLine discounts for cell phone service, as applicable. You can independently cancel an enrollment request by contacting the California LifeLine Administrator by phone at 877-858-7463 or going to Check Your Status at www.californialifeline.com. The cell phone company can also cancel an enrollment request.