Terms of Service
Service is available only if you are within the Feel Safe Wireless GSM coverage area. Service may be interrupted due to system capacity limitations and system repairs or modifications. Service is subject to limitation or interruption caused by weather, terrain, obstructions such as trees or buildings and other conditions. Feel Safe Wireless is not responsible for time lost or days lost for interruption of service caused by above mentioned. There will be no credits or refunds issued for any reason.
Use of Device
Only Certified &s; Approved Unlocked 850/1900 MHz GSM phones are compatible with Feel Safe Wireless service.
Right to Terminate Service
We reserve the right to cancel, interrupt or restrict service to your number, without notice if we suspect fraudulent, illegal or abusive activity, abnormally high amounts of usage, failure to maintain an appropriate account balance for applicable charges, for harassing our employees and/or harassing other Airvoice customers. Some examples of fraudulent activity include Traffic Pumping and Spam Messaging. We reserve the right to cancel accounts for fraudulent activity based on voice calls, SMS, MMS and data usage.
Release of information
Feel Safe Wireless may release information about your account when we believe release is appropriate to comply with the law (i.e. subpoena, court order, E911 information, etc.). There will be no call histories released to customers for any reason.
Please contact our US based customer service at 1-877-247-7799 if your phone asks for a PUK code. Do not attempt guessing any codes because it will disable your SIM card.
If your phone is asking for ANY codes you are not aware of, do not attempt guessing any codes because it may disable your SIM card. You will need a new Non-Active Feel Safe Wireless SIM card if you disable your SIM card.
Any person that is able to verify your mobile number, SIM card number and/or account information is authorized by you to make changes to your account.
Ability to change services
You will have the ability to change from one Feel Safe Wireless rate plan to another upon request if proper verification is provided. Please contact our US based customer service at 1-877-247-7799.
Cancellation requests should be put in writing, faxed to (248) 239-0182. You will lose any remaining airtime on your account. Feel Safe Wireless will not provide a refund or credit for any remaining airtime lost.
You are able to port your number out of Feel Safe Wireless to other carriers. Feel Safe Wireless does not guarantee that number transfers to or from our company will be successful. If you request to port your number out to another company, that is considered a request by you to us to terminate all of the services associated with that number. Your remaining airtime will be forfeited and you will not receive a credit for the remaining balance. Feel Safe Wireless will not release your wireless number to another carrier without proper verification. If you are attempting to change service providers, you will need to verify your four-digit pin as well as your Feel Safe Wireless SIM card number, which is your account number, in order to transfer your account. Your account must be in an active status in order to port out.
You will be billed regular airtime charges for calls made to 800, 866, 877, 888 and all other toll free calls. Domestic long distance calls will be billed at regular airtime charges. Calls to international numbers will be billed at a higher rate (call customer service for rates). For all calls, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time you press “SEND” or other key to begin a call until approximately the time you press “END” key to terminate the call. Airtime usage on each call is deducted in full minute increments, with partial minutes of use rounded up to the next full minute. Unanswered calls lasting 30 seconds or more will be charged standard airtime and rounded up to the nearest minute. Features such as call waiting, 3-way calling, call forwarding and voicemail will incur applicable airtime charges
All calls will be automatically deducted from your account balance. Balances are not transferable or refundable. Airtime cannot be moved from one phone number to another phone number. You should take reasonable efforts to safeguard your phone and Refill airtime cards. Refill Airtime expires “X” amount of days after a refill card is added to your account whether you use the airtime or not.
Use of Service/Rates
International rates vary and are subject to change without notice. It is always best to contact customer service for up to date rates and available countries. You cannot use our service to place calls to numbers that begin with 500, 700, 855, 900 or 976. You cannot use the service to place operator assisted calls such as third party billed, and collect calls. If you are unable to successfully place a call out, attempt dialing with 1 + the area code + the 7-digit number. It is highly recommended that you power cycle your phone at least once per day to help re-register our phone within the Network.
All disputes must be submitted within 30 days. Feel Safe Wireless is not responsible for disputes that occurred more than 30 days from the date of the dispute.
Multimedia Messaging service is an optional feature available to Feel Safe Wireless customers if a Feel Safe Wireless Refill card is added. This service will only work if used with a compatible handset and proper Feel Safe Wireless MMS configuration settings. Customers without MMS capable handsets will not receive credit for inability to send/receive multimedia messages. You should verify that your phone is MMS compatible before using this feature. Any Multimedia Message you attempt to send or receive will deduct 1 Unit from your account balance, whether it is successfully delivered or not. You may attempt to download ringtones and games via Multimedia messaging. Feel Safe Wireless is not responsible if you are unable to download, or save ringtones, games, or other multimedia content to your wireless device. You will still be charged a multimedia message if you receive an MMS, but are not able to save the content to your phone. Feel Safe Wireless will not issue any credits for this reason. You will have the ability to send and receive MMS messages as a combination of text, photos, animations, video or sound on compatible handsets. Not all MMS handsets support all features of the service. MMS customers cannot send and receive messages in MMS format with other mobile customers who do not have an MMS compatible handset and/or are not activated. If a Feel Safe Wireless MMS message is sent to a mobile handset that cannot receive the message in MMS format, the recipient will need to have an SMS compatible handset and Service to receive this message. The recipient can access the message via the website for up to 7 days before deletion. Please note, you will still be charged an MMS message even if the recipient does not have MMS. There may be a delay between when a message is sent and when it is received. Feel Safe Wireless accepts no liability for any loss or damage as a result or a delay in receiving a message, a message not being secure or non delivery of a sent message. Recipients of your sent message must be within the coverage of their participating supplier’s mobile network to receive a Multimedia message. If a recipient’s phone is turned off, or out of their coverage area, the multimedia message is still considered sent, and you will still be charged 1 Unit for the message.
Mobile Web or Data service is an optional feature available to Feel Safe Wireless customers if a Feel Safe Wireless Refill Card is added. This service will only work on compatible handsets that offer a web browser and handsets that are properly configured with Feel Safe Wireless data settings. It is your responsibility to ensure that your device is data capable. Data is measured and billed per UNIT ( 1 Unit = 342 KB ), at $0.000325/KB. There are 1024 KB in one MB of data ( 3 Units = 1 MB ). Using one full MB of data will result in 3 Units of data charges. A data session consists from the time you access the internet via the mobile device until your terminate the session. Multiple sessions can be initiated within a 24 hour period; each session will be charged per 1 Unit minimum and rounded to the next Unit, and billed as separate events. You are responsible for ending each data session. If you fail to end a session, the internet will still be considered connected on your device, and your account will still be charged 1 Unit per 324 KB used until you end all sessions. Failure to log off of the internet will result in depletion of your airtime. Feel Safe Wireless will NOT issue credits for this reason.
To maintain your lifeline service, You must use your FeelSafe Wireless service at least once every 30 days. Usage Includes: Completing an Outbound Call, Using Data/Internet on your phone, Sending a Text Message, Answering an Incoming call from anyone except FeelSafe Wireless, Purchasing Additional Airtime to add to your plan or Responding to direct contact from FeelSafe Wireless Confirming you want to continue receiving service. If FeelSafe Wireless detects 30 days of non-usage, we will provide you with notice of a 15 day grace period. If you do not use your phone during that 15 day grace period, you will be de-enrolled for non-usage.
Benefit Port Limitations. If your service includes federal Lifeline-supported broadband Internet service, other than under some limited FCC-mandated exceptions, you may not port your benefit from one Lifeline provider to another until you have been a subscriber with your original provider for at least 12 months from your service initiation. If your service is a federal Lifeline-supported voice service, other than under some limited FCC-mandated exceptions, you may not port your benefit from one Lifeline provider to another for at least 60 days from your service initiation.
If you de-enroll from FeelSafe Wireless Lifeline services within the applicable time period (12 months or 60 days, depending on the service), you may not enroll in Lifeline service with any other Lifeline provider until the applicable time period is over, unless one of the following exceptions is met:
(1) You move your residential address
(2) FeelSafe Wireless ceases operations or otherwise fails to provide service;
(3) FeelSafe Wireless has imposed late fees for non-payment related to the supported service(s) greater than or equal to the monthly end-user charge for service; or
(4) FeelSafe Wireless is found to be in violation of the FCC’s rules during the benefit year and you are impacted by such violation.
After the benefit port freeze period expires, you may remain with FeelSafe Wireless on a month-to-month basis or select a new provider, which will trigger a new benefit port freeze period. The benefit port freeze does not limit your ability to switch between Company Lifeline service plans (as applicable) or add minutes or data.
* All Information is subject to change at any time with or without notification. Because of frequent network upgrades, sometimes rates and other information may change. It is best to call our U.S. based customer service at 1-877-247-7799 or visit our website www.feelsafewireless.com for up to date information.